User Guide & FAQs

User Guide
This guide provides some basic information about ASAHP’s online community.

About ASAHP’s Community

Welcome to ASAHP’s Community. Here you can share ideas, discuss challenges, post questions, connect other members, and more. Full access to this essential resource is for members only. All individuals affiliated with ASAHP Members may request access to the online community.

Getting Started

There are a few basics you should understand to use this tool most effectively. You can read and post messages online, or from your e-mail inbox.

The main sections are:

  • Latest Discussions: the most recent posts and responses
  • Recently Shared Files: files posted to the community libraries
  • Member Directory: a list of members, plus multiple ways to connect with colleagues
  • Profile and Preferences: from the top right corner icon, you can access your profile and set your preferences. Your profile includes your picture, biographical information, and your contact information. Under the “My Account” tab, set your e-mail preferences and community notifications (see below for more information), and create your message signature.  You can also send messages to other members and review your community contributions.


Receiving Notifications
You were initially subscribed to the daily digest of messages posted to your communities, which means that you’ll receive one e-mail each afternoon for each community containing all of the day’s posts in an easy-to-read format. 

You can change your preferences (which can be different for each community) to--

  • Real Time” to receive messages as they are posted;
  • "Consolidated Digest" to receive messages from your communities in one email per day (you may select which of your communities to include);
  • "Consolidated Weekly Digest" to receive all messages from all your communities in one email per week (you choose the day); and
  • No Email” and you won’t receive e-mails from the community, but you can still view and participate in discussions online.

Manage your subscriptions by going to Profile Icon >> Profile >> My Account >> Community Notifications.

Posting a Question
Post to the Open Forum by sending a message to ASAHP-OpenForum@connectedcommunity.com

OR

Log into the ASAHP Community and go to the Open Forum (Communities >> Open Forum).  Click the “Add a New Post” button next to “Latest Discussion Posts” to post a message. You may also go to Participate >> Post a Message, and select the community you want to post to.  Or, go to Browse >> Discussion Posts and click the blue “Post New Message” button, then select the community.

Responding to a Post

To respond to an existing post, use the “Reply to Group” link (e-mail) or “Reply to Discussion” button (online) in the message to send your reply to everyone in the community. (We encourage you to do this if your response will help others and add to the ASAHP body of knowledge.) Use the “Reply to Sender” option to send a private message to the author of the post.


Catching Up with Previous Posts
Click the “View Thread” link at the bottom of a message to see the original post and all replies.

Finding Colleagues
Take a moment to find your colleagues by clicking "Directory" in horizontal navigation bar, then doing a search and clicking the “Add As Contact” button. You can also connect with someone by using the “Action” menu beneath their photo in a post (online) or by clicking the link under their picture to access their profile (e-mail).

Use your Networks to find members in similar situations. Go to Profile Icon >> Profile >> My Connections >> Networks. These networks are based on the information you’ve provided to ASAHP about, for example, your location or institution.

Adding a File or Link to the Community Library
Attach the file to a message and post it to the community. The file is automatically added to the Library for that community.


Need more help? View our FAQs below or contact Kristen at kristen@asahp.org.

General
Communities / Discussions


Contacts / Connections

Library / Resources

General | Top

Q: How do I access the ASAHP Community?

A: Visit community.asahp.org. ASAHP members must request access to the community by emailing Kristen at kristen@asahp.org. Please include your name, job title, institution, designations, and email address. Your information will be posted exactly as sent.


Once added, you will receive a welcome email with login instructions. Your ASAHP Community username is your email address.


Q: What is my username/password?

A: Your username is the email address you provided when requesting access and the password you created when you first logged in. If you forgot your password, please click “Can’t access your account?” to reset your password. If you have forgotten your login credentials or need assistance with your login information, please click here.

Q: How do I update my contact information?

A: Go to Profile Icon >> Profile. Click the blue “Profile Update Request” button below “Contact Details” under the profile picture. Your contact information in the ASAHP Community is the information you’ve provided to ASAHP and that lives in our member database. It may take up to 30 minutes for changes to your information to appear in the ASAHP Community due to the syncing schedule between the two systems. If you don’t see the changes after 30 minutes, please contact Kristen Truong at kristen@asahp.org.

Q: How do I control what information is visible in My Profile?

A: Go to Profile Icon (top right corner) >> Profile >> My Account >> Privacy Settings. You may choose to have individual profile items available to all members, just your contacts, or just you. ASAHP Community content, including profiles and the directory, is not available to the public. Be sure to save your preferences.

Q: How do I edit my discussion signature?

A: Go to Profile Icon >> Profile >> My Account >> Discussion Signature. Click among the available variables (blue links) on the right to add signature elements. You can also remove variables from the default signature box (on the left) by highlighting and deleting them. Items listed in the default signature box will automatically populate your message when you create it on the ASAHP Community.

Q: How do I add a photo to my profile?

A: Go to Profile Icon >> Profile. Click the "Actions" button beneath the avatar/photo box on the left. Click "Change Picture," and follow the prompts to upload a photo. 

Q: How do I update the bio, job history, education information, and social media accounts on my profile?

A: Click on Profile Icon >> Profile. Click the blue “Add” button next to these profile sections to add or update information. Don’t forget to save your changes. Clicking the trash can icon will delete individual profile items.


Communities / Discussions | Top

Q: What communities do I already belong to?

A: Go to “Communities” in the main navigation bar. Select “My Communities” to view the communities you currently belong to.

Q: How do I join/subscribe to a community and the affiliated discussion group?

A:  Subscriptions to communities are based on your information in our member database.

Q: How can I control the frequency and format of emails I receive?

A: Navigate to your profile and click on the "My Account" tab. Choose "Community Notifications" from the drop-down menu.  On that page, there are subscription options: Real Time, Daily Digest, No Email.  

For each discussion, you have the following delivery options:
  • Real time: sends an email every time a new message is posted.
  • Daily digest: sends one email to you each day, consolidating all of the posts from the previous day.
  • No Email: allows you to be part of the group without having emails sent to you. You can still post and read others’ messages by logging into the community site.


Q: How do I leave a community or unsubscribe from a discussion?

A:  If you don’t wish to participate in those communities, you can set the community notifications to “no e-mail” for one or more of them. Go to Profile Icon >> Profile >> My Account >> Community Notifications to make those changes, or visit the community and click the "Settings" button to set the notification schedule.


Q: Can I save a draft of my post and come back to it later?

A: Yes, you can save drafts of your posts and replies. About every 30 seconds, the system will automatically save a copy of your post. You can also select the "Save as Draft" button located in the bottom right corner of the text editor. Your draft messages are stored in your profile under the "My Contributions" option. Drafts will be noted as such.

Q: How do I respond to others’ posts?

A: Select the discussion post you would like to respond to from the Community page. The post will display. Click on the blue “Reply” button to immediately enter a reply. Alternatively, you can select the drop-down arrow on the “Reply” button and select “Reply Privately” to respond directly to the original poster via email.

Q: How do I start a new discussion thread?

A: Go to Participate >> Post a Message. Choose the community you want to post to, enter your message in the editor, and click the “Send” button. Your default signature will post with the message.

OR

Navigate to the community you want to post to, and click the “Add a New Post” button that’s next to the “Latest Discussion Posts” header. Enter your message in the editor, and click the “Send” button. Your default signature will post with the message.

Q: I’m having trouble viewing the HTML email messages. How do I fix this?

A: If images are not appearing, it is likely that your email client is set to suppress images. This should be something you can change in your security or viewing options. If you would rather receive text-based email, go to your profile page and click on the "My Account" tab. Choose "Community Notifications" from the drop-down menu. Select the “Plain Text” format option for each of the discussions you are subscribed to.

Q: Can I search for posts across all the communities?

A: Enter your search term(s) in the search box that's located on the purple navigation bar on the Community screen. Each search result is labeled by format (discussion post, discussion thread, discussion reply, library entry, library file, event, web page). Results can be sorted by relevance or by date.

Search results can be narrowed by selecting one or more criteria in the left margin. Criteria include type of content, community, tags, and date.

Q: How do I see a listing of all of the posts to a specific Community?

A: Locate the community you are interested in viewing from the appropriate communities page. Click through the community's landing page, then click on the “Discussions” tab. If you see a post you’re interested in, click the subject line which will take you to the entire thread. “Show Original Message” at the bottom of all of the posts in a thread will display the original message that started that discussion.


Contacts / Connections | Top


Q: How do I find other members?

A: Click the “Network" or "Directory” link found in the main navigation bar. The Directory lets you search for other users based on:
  • First and/or last name
  • Company/Institution name
  • Email address

Switch to the “Advanced Search” tab to refine your search results by:

  • City
  • State
  • Country
  • Community
  • Education

Q: How do I add contacts to my contact list?

A: There are several ways to add contacts. When you perform a search in the Directory, you will see an “Add as contact” button to the right of each person in your search results. Just click this button to send a contact request. If you click through and view an individual’s profile, you can click the contact request link to the right of his or her profile picture.


Q: Why should I add contacts to my contact list?

A: Creating this virtual address book makes it easy to send your contacts messages through the community site to stay in touch, ask questions or even build a referral network. Additionally, when you view another member’s profile, you’ll be able to see any contacts you have in common. You can also choose to let your contacts view certain demographics in your profile that others can't.



Contacts / Connections | Top


Q: How do I find other members?

A: Click the “Network" or "Directory” link found in the main navigation bar. The Directory lets you search for other users based on:
  • First and/or last name
  • Company/Institution name
  • Email address

Switch to the “Advanced Search” tab to refine your search results by:

  • City
  • State
  • Country
  • Community
  • Education

Q: How do I add contacts to my contact list?

A: There are several ways to add contacts. When you perform a search in the Directory, you will see an “Add as contact” button to the right of each person in your search results. Just click this button to send a contact request. If you click through and view an individual’s profile, you can click the contact request link to the right of his or her profile picture.


Q: Why should I add contacts to my contact list?

A: Creating this virtual address book makes it easy to send your contacts messages through the community site to stay in touch, ask questions or even build a referral network. Additionally, when you view another member’s profile, you’ll be able to see any contacts you have in common. You can also choose to let your contacts view certain demographics in your profile that others can't.

Libraries | Top

Q: How do I find resources that may have been uploaded by other members?

A: If you know which library the resource might be located in, find the affiliated community via the All Communities page. Click through the community's landing page, then click on the “Library” tab . If you do not know where the resource might be, enter search terms in the main search box the same way you might enter search terms into Google or another search engine.

Q: Can I search for specific file types?

A: Yes. Enter your desired keyword in the main search box. From the search results page, click "Show Advanced Search."  Then click on “Search for Specific File Types.” This gives you the option to specify file type: Document, Image, Spreadsheet, etc.

Q: How do the libraries get populated?

A: The libraries are populated in two ways:
1.  When you include an attachment in a discussion post, the system automatically places it in the affiliated library.
2.  You can also upload documents directly to a library by using the “Share a File” link found under “Participate” in the main navigation or "Create New Library Entry" button on any community's library page. Library resources are not required to be associated with a discussion thread.

Q: How do I upload a file?

A: Select the “Share a File” link found under “Participate” in the main navigation or "Create New Library Entry" on any community landing page. Please note that uploading a document is accomplished by completing a few steps, and each step must be completed before you can move on to the next:
  • Choose a title for your document, and include a description (optional). Select the library to which you’d like to upload it, and select a folder to which you’d like to upload it (optional).  Then, choose an Entry Type (most will be Standard Files, but be cognizant of any copyright licensed material). Once you have completed these steps, please click “Next.”
  • Upload your file.
  • Select “Next” if you want to further describe your files and/or add tags to your file.  Otherwise, please click “Finish” to post your library entry

Q: What kind of files can I upload?

A: The system supports dozens of file types including hyperlinks, standard files (Word, Excel, PowerPoint), webinars, images and YouTube videos.

Q: What are the “tags” for?

A: Tags are great way to organize and categorize content on your site. Tags can be applied to blogs, library entries, events, and glossary terms.  Tagged items are prioritized in the search results.

Updated 05/18/20